A promise behind every delivery
Clear timelines. Secure payments. Thoughtful experiences.
Our delivery commitment
Understand how Metrius handles digital delivery, payments, refunds, cancellations, and customized technology projects.
Metrius / Legal document
Metrius primarily provides digital products, software, AI-powered tools, and technology services. This policy explains delivery timelines, payment methods, order confirmations, refunds, cancellations, and applicable physical shipping conditions.
Metrius primarily delivers digital products, software, AI-powered tools, and technology services electronically through online platforms, email, or account access. Delivery timelines depend on the product purchased and any applicable setup or onboarding requirements.
Digital products are generally made available after successful payment verification, while customized services may follow agreed project schedules. Any applicable delivery estimates will be communicated during the purchase process or in the relevant service agreement.
Metrius may support payment methods such as UPI, debit and credit cards, net banking, and other options displayed at checkout. Available payment methods depend on the payment provider and the customer's location.
Payments are processed through authorized payment service providers using their applicable security measures. Customers should never share their banking passwords, card PINs, UPI PINs, or one-time passwords with anyone claiming to represent Metrius.
Customers will receive an order confirmation, payment acknowledgment, or invoice through the applicable communication channel after a transaction is successfully verified. Customers should retain their transaction reference for future inquiries.
If a payment fails, remains pending, or is charged more than once, customers can contact Metrius support with their transaction reference. Verified duplicate payments and eligible failed transactions will be reviewed for resolution or refund in accordance with applicable payment-provider procedures and law.
Refund requests will be assessed based on the product purchased, the reason for the request, the applicable purchase terms, and consumer protection requirements. Refunds may be available for verified duplicate payments, eligible delivery failures, or other qualifying circumstances, subject to applicable law.
Approved refunds will generally be initiated through the original payment method where supported. The time required for funds to appear in the customer's account depends on the payment provider and issuing bank.
Customers may request cancellation where the relevant product or service permits it. Subscription cancellations, customized projects, and completed services may have specific conditions disclosed at purchase or agreed upon separately, without limiting mandatory legal rights.
Where Metrius offers subscriptions, applicable pricing, billing frequency, renewal conditions, and cancellation procedures will be disclosed before purchase. Customers can manage or cancel recurring payments through the available account controls or support channels, as applicable.
For website development, software implementation, consulting, and other customized technology services, delivery schedules, project milestones, payment terms, and deliverables will be established in the relevant proposal or written agreement. Additional requirements or changes in scope may affect the agreed timeline.
Metrius primarily provides digital products and services, so physical shipping does not apply unless a physical product is expressly offered for sale. If physical products become available, applicable shipping charges, delivery estimates, and tracking details will be provided at purchase.
Customers are responsible for providing accurate contact and billing information and ensuring they can access the email address or account associated with their purchase. Any delivery or payment issues should be reported promptly through official Metrius support channels.
For questions about payments, order confirmations, delivery delays, cancellations, or refunds, contact Metrius at the email address below. Please include the relevant order or transaction reference and never share confidential payment credentials.